Top Challenges in International Debt Collection

Dealing with unpaid invoices in a timely manner is essential for your cash flow – yet, it can be quite complicated to collect on cross-border accounts. Here are some of the top challenges you may face and how to navigate them.

The #1 reason to hire help with your international accounts is to stay compliant to all local, national and international laws and regulations. Each city, state or country may have its own licensing and bonding requirements, legal system and processes. Without first-hand knowledge of these written and unwritten rules, missteps can be easy, and the consequences, costly.

In addition, you may not be familiar with the language and customs of your debtor, making it difficult to communicate with them effectively to reach an amicable resolution.

Local Debt Collection Agencies Perform International Collections With Higher Success Rates
A TCM Group member, Cedar Financial leverages a powerful network of collection agencies across all time zones to provide on-the-ground representatives wherever your debtor is located.  Our local collectors are familiar with the language, culture and laws of your debtor, allowing them to more effectively handle disputes and increase your chances of recovering cross-border debt.

Select a country below to learn more about our local efforts there and request a quote today.

All pre-legal services are on a “no win – no fee” basis.

Sometimes the biggest challenge isn’t getting your customer to pay – it’s finding them in the first place. If your customers have moved or seem to disappear when the bill comes due, you may need help reconnecting or uncovering their current info.

International Skip Tracing Services & Field Visits
Cedar Financial has the resources and experience to help you locate your debtor, anywhere. Our experienced skip tracing team uses top databases to verify your debtor’s whereabouts every time you place a claim. We then assign the file to the local office within your debtor’s jurisdiction for immediate collections efforts.

Because we have on-the-ground collectors in every country, we can also visit your debtor to verify their location in person.

Even if they haven’t paid their bills, it’s likely that your customers are still important to you and your business, and you want to preserve those relationships. The last thing you want to do is hire an unknown, foreign debt collection agency that will alienate your debtors with aggressive collections tactics.

Build Trust With an Accredited, “People-First” Agency
At Cedar Financial, “Putting People First” is our motto, and we do that by adhering to the highest ethical, professional and customer service standards. We treat your customers with the dignity and respect they deserve, increasing the chance that they’ll remain your customers once the misunderstanding has been resolved.

A US-based ACA International and TCM Group partner, Cedar Financial is one of the few agencies accredited by the International Association of Commercial Collectors (IACC).

Contact us today to learn more about our fair, but firm collections strategy.

Once you have decided to hire an international collections agency, it’s important to ensure your accounts are being worked properly. When agencies fail to provide regular, detailed reports, you have no way of knowing what’s being done with your accounts. Constantly chasing down status updates can be frustrating, especially if the agency is in another time zone.

Monthly Reports and 24/7 Online Access
Unlike other agencies that leave you in the dark, Cedar Financial always keeps an open channel of communication with you regarding the status of your accounts, providing regular reports and support from your dedicated Client Relations rep. At any time, you can get an overview of your accounts, download status reports and see current collections notes through our online client portal.